Lockwood Management, L.L.C., a Michigan Limited Liability Company was established in May of 2000.
At that time, our young management company was tasked with overseeing six communities. Our business has grown and to date, we currently manage over 4,300 apartment homes in 30 diverse communities that include both family and senior housing. We have a strong presence in the Southeast Michigan property management services market and all but two of the communities we manage are located in Michigan. Our reputation as a great builder and real estate developer has helped us gain recognition, respect and continued opportunity to provide professional property management services.
Lockwood Management is a full service property management company. Our staffing model differs from most of our competitors in that our Area and Regional Managers have much smaller portfolios of properties. We have designed our company to operate with an optimum of 8 properties per Regional Manager, with room for each to temporarily oversee up to 10. With our typical competitor assigning 15 and sometimes 20 properties per Regional Manager (or Vice President as some are titled), we are able to provide a greater level of experienced, professional management to each of the communities we manage.
Currently our Area and Regional Managers have an average of 5 properties in their portfolios so we are well placed to assume management of more properties. Similarly our Property Accountants have unused capacity and are excited at the prospect of taking on more properties. With our history of training and promoting from within our ranks for both operations and support staff, we have a ready supply of industry experienced operations and support associates allowing us to meet the needs our not only our current customer base, but giving us significant capacity for additional growth. Accordingly, we can readily and efficiently service this contract with our current organizational structure, and the existing community staff.
Our management style is “hands on,” devoting approximately half of our time to on-site coaching of our property associates. Our long-term philosophy encourages three areas of focus which are our company’s core values.
Our Core Values
- We are Results Driven
We are accountable for getting the right things done right and on time. We lead, train and develop our site level Community Managers to perform as business managers charged with maximizing the performance and resident satisfaction of the apartment home community they are assigned to oversee. We have detailed, documented standardized operating policies and procedures to ensure the communities we manage operate at peak performance.
- We are Team Focused
At Lockwood, we place team goals ahead of personal goals. We empower our community associate teams to consistently deliver the highest quality service to our residents, owners, investors and fellow Lockwood team members.
- We Do the Right Thing
Lockwood associates embrace values that require doing the right thing, even when no one is looking or will ever find out.
Our Residents and Associates who serve them
At Lockwood Management, we have found that by focusing on our residents and the service our associates provide them, we create strong communities and as a result, achieve success and satisfaction.
Residents can expect commitment to providing prompt service, including a policy of not more than a 24-hour response time for service work inside the apartment. We make it our business at the communities to be a one-stop referral source for community support services and agencies. Our pledge to provide courteous service to our residents includes a prominently displayed plaque on the wall, providing the telephone number to the Corporate Office. Lockwood Management employs consistency in the management function; standardized filing systems and procedure manuals are at the fingertips of on-site management staff. We provide real time data available to look up accounts and provide information to our residents promptly. We welcome our residents with a smile and warm greeting when they visit the office.
Associates are motivated through providing an open door policy and encouraging an entrepreneurial and service spirit at the community and corporate level. We encourage specialization within the management team – i.e. trainers and assigned mentors for new associates. We make a significant investment in training through in-house training and classes offered through the area apartment associations and tax credit professionals. Lockwood provides a constant stream of communications and frequent visits from corporate associates. We are committed to diversity and individual differences that make each of us unique. We provide great benefits, including: a cafeteria plan for health, dental, disability. We support industry involvement through trade groups and are actively involved in IREM, the Detroit Metropolitan Apartment Association and other area apartment associations.
Our Management Portfolio & Experience
Lockwood has a proven track record of successfully managing communities in the Southeast Michigan and beyond. Our current management portfolio consists of over 30 communities; 12 senior and 18 multi-family properties. We have a specialization in HUD financed and/or program administration and currently have 10 such HUD properties in our portfolio. We have over 14 years of experience with Michigan State Housing Development Authority (MSHDA) financed assets. We currently have 18 MSHDA financed properties under management. In addition, we have managed four senior high-rise section 8 communities, one senior high-rise 236/Section 8 and four multi-family Section 8 communities all located in Michigan. In a recently completed independent study, Lockwood-managed MSHDA properties enjoyed the best risk rating among its peers. Additionally, we have been selected by MSHDA to manage communities on their behalf when they foreclose or take over certain troubled properties.
Business Partner Testimonials
In July of 2013, Lockwood Management was selected by the City of Southfield Non-Profit Housing Corporation to provide professional property management services to three communities in the City. The communities had previously been self-operated by the City. These complex communities have diverse senior resident populations. Since partnering with Lockwood Management, residents have received higher quality service and controllable operating expenses have been reduced by 20%.
According to Fred Zorn, City Administrator for the City of Southfield:
“The City of Southfield, Michigan on behalf of the Southfield Non Profit Housing Corporation (SNPHC) facilitated a request for qualifications and received over a dozen responses. Upon completion of the RFQ process the SNPHC retained Lockwood Management effective July 1, 2013.
Lockwood has been outstanding! Monthly, the SNPHC receives the financial reports, occupancy reports, special issues reports. The reports are clear and easy to read which is especially important for lay persons. Lockwood has improved our bottom line and occupancy at our communities! Lockwood has quickly and aggressively addressed many matters ranging from bed bugs to poorly managed vendor contracts. Prior to retaining Lockwood Management, I was receiving up to 30 resident complaints per month. With Lockwood on board I have received only 4 complaints in the last 15 months.”
Kenson Siver, City of Southfield Council Member & President of the SNPHC wrote:
“In the spring of 2013 the Southfield Non-Profit Housing Board selected Lockwood Management to assume the management of the 508 apartments that make up the Woodridge, McDonnell Towers and River Park Place complexes.
The impact made by this highly professional team was felt immediately. We are no longer running an operating deficit. Lockwood reviewed all of the existing conditions and contracts and came up with a plan for the more efficient operation of the three complexes. We now have much greater transparency in financial reporting; the buildings are better maintained; and communication with residents has been vastly improved. Further, our scores on the REAC inspections increased dramatically. Thus, the Non-Profit Housing Board now spends much less time on day-to-day management issues and more time on long range planning.”
Our Executive Team
Mark Lockwood, President and CEO, Partner
Mark joined the Lockwood Companies in 2011 after working in the multifamily division of the national brokerage firm, Marcus & Millichap. He also has experience working for City Year Detroit, a non-profit organization as volunteer outreach coordinator and a corporate sponsor public relations ambassador. Mark has been intimately involved in the financial analysis of the company portfolio and acquisition opportunities. Mark has experience in processing loan applications for the HUD 223(f) program in addition to key involvement in acquisition and rehabilitation projects involving Section 42 Low-Income Housing Tax Credits. He is a graduate of Albion College, holding a Bachelor of Arts degree in Economics and Management. Mark is also a licensed real estate salesperson in the State of Michigan and is a Certified Property Manager candidate with the Institute of Real Estate Management.
Rodney Lockwood, Jr., Chairman/CEO
Rodney has worked to bring quality, affordable housing options to the citizens of Michigan for over 30 years. He has overseen the construction of over 10,000 housing units and the design and development of 5,100.
He is former Chairman of the Board of the Michigan Chamber of Commerce, former President and Chairman of the Board of the Michigan Housing Council, former Board Member of First Independence Bank and also serves on the board of the National Housing and Rehabilitation Association, is former Treasurer and current board member of the Mackinac Center for Public Policy in addition to serving on the Steering Committee of the Housing Credit Group of the National Association of Home Builders.
Mr. Lockwood has been a leader in the turnaround of Michigan. His op-eds and letters have been published in the Detroit Free Press, the Detroit News, Lansing State Journal and the Wall Street Journal. He has made a number of appearances on Fox Business Network, Fox News and local Detroit TV and radio stations. Mr. Lockwood holds a B.S. – Mechanical Engineering degree from the University of Michigan and an M.B.A. (finance) from Wayne State University.
Barbara Miklos, Director of Administrative Services & Partner
Barb has in excess of 25 years of experience in commercial and multifamily property management and 14 of those years have been with Lockwood Management LLC. She joined Lockwood Management LLC as an Administrative Assistant in August of 2000. Prior to joining Lockwood she worked for Etkin & Co as their Office Manager. Ms. Miklos has been an integral part of the management company. She has diligently overseen the insurance business of Lockwood very successfully, which has resulted in the Company enjoying very competitive rates for this industry. Ms. Miklos has close contact with MSHDA on many issues overseeing annual report submissions, completing new management agent change packages as well as overseeing the property budget submissions. She has taken Business Administration classes through Macomb Community College.
Pamela Predium – Director of Operations & Partner
Pam’s responsibilities include property operations, marketing and leasing, training, staff development, contract administration, capital improvements, annual budgets and tax credit compliance. Pam has twenty-eight years of experience in property management and has been an associate with Lockwood since 2006. Prior to joining Lockwood, Pam was with Marquette Management Company of Chicago, IL. While with Marquette, Pam was a Business Developer, with responsibility for the Michigan portfolio which included nine luxury apartment communities with a total of 2,490 units. Pam was also responsible for the fee management of nine properties with a total of 2,300 units. Pam has also been employed with the Village Green Management Company, where she assisted with the development of an in-house residential software program and was responsible for computer training. She holds a Bachelor of Arts Degree in Business Administration from the University of Michigan. She’s a member of the National Society for Training and Development and is member of the Detroit Metropolitan Apartment Association.
Michael McMillan CPA, Director of Finance
Mike is the Director of Finance at Lockwood. Mike is a Certified Public Accountant. His core focus at Lockwood is to oversee the accurate preparation, review and timely distribution of financial reporting for both internal and external stakeholders. Mike received his Bachelor of Arts degree from the University of Michigan as well as his Masters of Science in Accounting from Wayne State University. He has extensive experience in public accounting with concentration is in the areas of audit, tax preparation and internal control.
Below is a list of references to individuals and organizations to which Lockwood Management is currently providing property management services.
President, City of Southfield Non-Profit Housing Corporation
City Council Member, City of Southfield
26000 Evergreen Road
|Lora D. Brantley-Gilbert
Vice President of Asset Management
LarC Community Development Group
26711 Northwestern Hwy., Suite 250
Southfield, MI 48033
Smith Equity Partners
108 South University, Suite Six
Mount Pleasant, MI 48858
|Frederick E. Zorn, Jr., CEcD
Treasurer, City of Southfield Non-Profit Housing Corporation
City Administrator, City of Southfield
26000 Evergreen Road
Southfield, MI 48037
Chief Financial Officer
LarC Community Development Group
26711 Northwestern Hwy., Suite 250
Southfield, MI 48033