• Excellent floor plans and amenities at affordable rents.
• Options such as laundry equipment and carports that improve the rental experience.
• A commitment to providing prompt service, including a policy of not more than a 24-hour response time for service work inside the apartment.
• We make it our business at the communities to be a one-stop referral source for community support services and agencies.
• Our pledge to provide courteous service to our customers includes a prominently displayed plaque on the wall, providing the telephone number to the Corporate Office.
• Consistency in management function - standardized filing systems and procedure manuals at the fingertips of on-site management staff.
• Real time data available to look up accounts and provide information to our residents promptly.
• A smile and warm greeting when our residents visit the office.

Our associates are motivated through providing:

• An open door policy and encouraging an entrepreneurial spirit at the site.
• We encourage specialization within the management team - i.e. trainers and assigned mentors for new employees.
• A significant investment in training through in-house training and classes offered through the area apartment associations and tax credit professionals.
• We provide a constant stream of communications and frequent visits from corporate employees.
• We are committed to diversity and individual differences that make each of us unique.
• We provide great benefits, including: a cafeteria plan for benefits, immediate accrual of leave and a matching 40lk program.
• Manuals are available to staff explaining policies and operational procedures.
• We support industry trade groups and are actively involved in IREM and the Detroit Metropolitan Apartment Association.

Our investors are then rewarded by meeting our commitments and providing them with returns on their investment in our communities.

• Strong commitment to meeting or exceeding underwriting goals.
• Keeping them informed of market changes or significant management issues.
• Excellent financial reporting and graphs to indicate trends.
• Passing on discounts earned to do negotiated pricing and leveraging volume purchasing of the construction division.
• Most of our sites are painting apartments "in-house," saving on turnover expenses.
• We have the capacity to take on new opportunities and we have the resources to do a good job for you.

Leadership

• Established written procedures in place
• The ability to support sites 24/7
• After-hour emergency procedures and on-call staff
• The depth and knowledge to create a realistic annual budget, with supporting schedules
• A five-year capital plan to protect the value of the property
• Expenses that are closely monitored
• The advantage of buying power
• An established turnover plan to stabilize property performance during transitions
• Ongoing training
• Available growth opportunities for team members, allowing for improved performance at all levels
• Excellence in fair housing programs, required by all employees at every level of management
• A concise reporting system, keeping investors up-to-date on financial performance
• A responsive customer care program
• The suitable capacity to readily expand and continuously perform

Lockwood Management LLC

Pamela Predium
Pamela Predium is a Regional Property Manager with Lockwood Management Company. Her responsibilities include property operations, marketing, training, staff development, contract administration, capital improvements, annual budgets and tax credit compliance.

Mrs. Predium has over 20 years of experience in property management. Prior to joining Lockwood, Mrs. Predium, was with Marquette Management Company of Chicago, IL. While with Marquette, Mrs. Predium was a Business Developer, with responsibility for the Michigan portfolio which included 9 luxury apartment communities with a total of 2490 units. Mrs. Predium was also responsible for the fee management of 9 properties with a total of 2300 units and the acquisition and lease up of a 324 unit property.

Mrs. Predium was also employed with Village Green Management Company where she assisted with the development of an in-house residential software program and was responsible for computer training. Mrs. Predium was also employed with Hall Financial Group Inc. as a Regional Training Director and Property Supervisor.

Mrs. Predium holds a Bachelor of Arts Degree in Business Administration from the University of Michigan. Mrs. Predium is a member of the National Society for Training and Development and is member of the Detroit Metropolitan Apartment Association.

Colette Carrington
Colette Carrington is a Compliance Specialist for Lockwood Management Company. Ms. Carrington is a Certified Occupancy Specialist (COS) as well as a Certified Housing Credit Professional (HCCP). She also is a licensed Real Estate Salesperson in the State of Michigan. Ms. Carrington has 12 years experience in the property management industry. Her experience includes expertise in HUD Section 8 and Section 236 housing programs as well as Low Income Housing Tax Credit (LIHTC) housing. She specializes in and has extensive knowledge in HUD’s Tenant Rental Assistance Certification System (TRACS).